We offer delivery within the continental US.  Should you have any inquiries, outside of this region, our team is available to assist you via clientservies@us.engelbert1920.com.

If you are based in a location outside continental US, please contact us for assistance with placing your order directly with a member of our team. We will inform you on details and logistics in order to accommodate an alternative shipping destination request.

Shipping fees may vary based on your location and the specific items in your order. Please note that dispatch times can range from a few days to several weeks, depending on whether the piece is readily available or made to order. We recommend reviewing this information carefully before completing your purchase. Once we have dispatched your items, you will receive an email with your tracking information, along with an estimated delivery date.

Shipping costs may vary depending on your shipping destination as well as on your chosen items.

All in-stock orders ship in 5-7 business days. If your order is not in stock we will contact you with a delivery window. We offer free delivery to all orders.

We ship all domestic orders via FedEx or Ferrari depending on the value. Deliveries take place on Monday to Friday, excluding bank and public holidays, usually within the hours of 8:00 AM and 7:00 PM. You will be kept informed of shipment.

All our orders are sent tracked and require proof of delivery. All shipments will require an adult signature. Please ensure you are at the assigned address at time of delivery. Should you miss the delivery for any reason our courier will make two more attempts to deliver your purchase.

A tracking reference will be shared with you as soon as your order has been dispatched.

Once you have signed for your package, your purchase will be under your full responsibility.

At Engelbert, we want to ensure that you are completely happy with your purchase. If you are not satisfied, for any reason, we are glad to accept returns of saleable merchandise for a full refund or exchange within 14 days of purchase. Refunds will be credited to the original form of payment. All merchandise must be unworn, unaltered, and in sellable condition with original packaging. Engelbert reserves the right, at its sole discretion, to determine if returned merchandise is in saleable condition. Pieces over $50k are for exchange only at equal or greater value. Items bought from third parties are not eligible. Bespoke, resized, or engraved jewelry cannot be returned or exchanged.

If you wish to return your online purchase, you must request a return within 48 hours of receipt. After this period, exchanges are available within 14 days of receipt

1 - Please email us at clientservices@us.engelbert1920.com should you wish to exchange or return your item and provide us with your name, home address, order number and phone number. We will respond to your return request within 48 hours and provide you with our return address to post your item to.

2 - When packing your return to send back to us, please ensure the pieces along with original packaging are in a sturdy box and follow the packing instructions below:

Please place the jewelry back in the Engelbert pouch and box, place the pouch in the presentation box along with bubble wrap or tissue paper for protection.

Feel free to reuse the shipping box you have received your order in.

Please make sure that the inside box with jewelry is secure and will not move around in transit.

After everything has been packed make sure the package is sealed securely.

3 - We do not cover the cost of any return shipments and it is your responsibility to return the products to us safely. We recommend that you insure the return shipment and use a secure, trackable shipping method, that provides you with proof of sending as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them back.

4 - Once we have received the order back (within 14 days from date of delivery), it will be carefully inspected. Please note we have the right to refuse your return if the jewelry has not been returned in its original condition, if part of the packaging is missing (jewelry box and pouch) or if the products show any signs of wear.

5 - Once your return has passed our quality checks, we will refund you the price you paid for your order. The same method you used to make payment within 30 days will be used. We will not be liable for any fee charged by your bank or financial institution on this refund and we will not refund the shipping costs.

If you have specific questions or concerns about your Engelbert jewelry, please contact our team at clientservices@us.engelbert1920.com.